Terms and conditions of service

1. Purpose and scope

These terms govern the consulting and IT services provided by QARAR INSIGHT to its business clients. Any order, whether placed online or by signing a proposal, constitutes unreserved acceptance of these terms.

2. Services and quotations

The fixed-price services published on this site are described on the Services & pricing page and commit us to the scope set out there. Scoped engagements are covered by a written proposal specifying scope, deliverables, timetable and price. Any work outside that scope requires an amendment.

3. Prices and currency

Prices are expressed in euros. Online payments are collected in euros through Banque Zitouna. Any conversion fees applied by the client's card-issuing bank remain the client's responsibility.

Applicable taxation, in particular value added tax, depends on the provider's regime and the client's place of establishment. It is stated on the invoice. To be finalised after review by your tax adviser.

4. Payment terms

Fixed-price services are payable in advance, by card or bank transfer. Scoped engagements are invoiced according to the schedule in the proposal, with a deposit on order.

Failure to pay on the due date automatically triggers late-payment interest at the rate set by the applicable regulations, and suspension of work in progress after a formal notice has gone unanswered.

5. Performance and obligations

The provider undertakes an obligation of means. It commits to applying the skill and diligence expected of a professional in its field.

The client undertakes to supply the necessary information, access and contacts in good time. Delays attributable to the client may shift the timetable without engaging the provider's liability.

6. Cancellation and rescheduling

Any scheduled work may be rescheduled free of charge up to seven business days before the agreed date. After that, reserved days are payable at fifty per cent. Cancellation within forty-eight hours makes them payable in full.

The provider holds itself to the reverse: rescheduling on its side within seven business days entitles the client to an equivalent discount.

7. Confidentiality

Each party undertakes to keep confidential the information received from the other. This survives five years beyond the end of the engagement. It does not apply to public information or where disclosure is required by law.

8. Intellectual property in deliverables

Deliverables produced specifically for the client are assigned to them upon full payment. The provider retains ownership of its pre-existing methods, tools and generic components, together with the right to reuse them.

9. Liability

The provider's liability, on any basis, is capped at the amount excluding tax actually paid for the engagement concerned. Indirect damages are excluded, in particular loss of business, data or revenue. These limitations do not apply in cases of gross negligence or wilful misconduct, nor where the law sets them aside.

10. Personal data

The processing of personal data is described in the privacy policy.

11. Governing law and disputes

These terms are governed by Tunisian law. The parties will seek an amicable solution before any action. Failing that, jurisdiction is granted to the courts of Tunis, without prejudice to mandatory rules applicable to consumer clients established in the European Union.